State Farm® Insurance Agent Rick Prevatt

"Rick and his team have been a true asset to my family. We have worked with him since 1999, and now my oldest Son has started his policy with his office. They take the time to explain and help with everything needed. can't thank that team enough."

"Worst agency ever. The turn over rate is high here. I'm always speaking to a different person. I told them my second vehicle was being restored and I just want comp. I was assured that's what I had. I take my responsibility for not checking. I have been getting over charged since 2022. It was only fixed due to a letter I received saying I would get a penalty from the state. I was told no adjustments even though they made a mistake. When I went to the office of I was treated very coldly by the office manager. She stood in the door to talk to me Then finally let me in and looked up my policy. She said oh you just have comp. I said yes because it was just changed. She stated she didn't know who wrote the policy and then looked it up and said oh it was Josh and he's no longer here. You should've checked your policy. She was very dry and I will be switching agency's and hopefully a different insurance company altogether very soon."

"I had such a wonderful experience with Graciela ! She was super sweet and so professional ! She had a great attitude over the phone and took care of my needs ! If you ever need anything ask for Graciela you will not be disappointed !!! I think she is one of the BEST employees in this location ! Highly recommend !!!!"

"Rick is a licensed insurance scammer. If you intend to make a cash payment make sure to keep receipt and confirm they record payment because they WILL keep it, run card ok file and claim a returned payment. Rick admitted it and basically said if I dont have a receipt then theres bo proof. He expresses microaggressions toward his POC consumers. I have come to the office twice and he has never even acknowledged me. Gracee the one collected our payment and did not record the cash payment but instead billed us twice for the next month. Funny thing is if I did not pay why do i have insurance when state farm does not allow coverage without a payment in place. All of my statements show payments made and the dates but he claims that payment was returned. We also made two payments in the month of February one for $121 and the second cash oayment for $108. Funny thing is we tried to use the card three different attempts and Gracee claimed thwy were being denied. We went to withdraw the money and came back and paid in cash. Its obvious she lied because she and Rick has done this before. He wasnt even shocked when we informed him. He also suspends my automatic payment so that i am left to make cash payments only. This is after the first $108 was stolen. I reported him to NBIC AND WILL REPORT HIM TO BBB and CFPB."

"Graciela was very attentive and super sweet. I had many questions, she was patient and answered all of them and informed me of everything very thoroughly. I would recommended Graci to any family or friend!"

"They are accommodating, flexible and most importantly RESPONSIVE.! Customer service and confidence!"

"STAY AWAY!! They are liers they dont even help you get your maximum discount instead they make you do classes and it doesnt even help your bill go down its a waste of time i went from paying $298 to $344"

"Great customer service and friendly staff!"

"Graciela was so kind and patient to my mom and I! She really listened to our needs and made them happen! She truly got us the best coverage at an affordable rate and explained it thoroughly so that we both understood. We left with no questions. So grateful to have had her as our representative!"

"Thank you Maria for being an outstanding Agent!!"

"The best towing service in the greater Atlanta area."

"My mother-in-law had been looking for car insurance for several days with no luck of getting a lower rate. I gave this office a call a was offer a great deal for full coverage, with rental and road side cover for half the price that she was paying from another provider on a 2019 VW Jetta. Rick Prevatt office is great. We highly recommend."

"Maria and Josh are always amazing!!!"

"Maria was awesome I called to get a quote , and she explained everything to me and was very patient !"

"Swapping insurance from one car to another a was a breeze thanks to Josh and his expertise!"

"I reached out explaining to Rick my current hardship (due to COVID-19) & my frustrations of having my insurance raise by the month. Rick instead cancelled my policy. I informed him that was not my request and he then responded informing me that he hadn't even ready my entire email. This entire scenario was handled via email. I did not feel valued as a customer and I refuse to be belittled by a company that lacks empathy for their customers."

"After being with State Farm for over 3 years all I can say is a waste of my time and money. They will not defend you in a car accident unless it’s a easy case for them. They will promise you things without knowing the facts and then turn around and say it can’t be offered. I should have transferred my services from this branch when I moved but because I wanted to be loyal I stayed. Now I have to call another location to find out they didn’t have the decency to call me about an issue I had no knowledge of. Thank you for nothing, your services are no longer needed."

"Awesome!"

"I have always received superb services from this State Farm! They are always looking out for their customers and you can tell they have their customers' best interest at heart. Their facility is clean and their phone support has been great."

"If you need insurance help see Rick. He and his staff are wonderful."