State Farm® Insurance Agent Rick Prevatt

"Rick is a licensed insurance scammer. If you intend to make a cash payment make sure to keep receipt and confirm they record payment because they WILL keep it, run card ok file and claim a returned payment. Rick admitted it and basically said if I dont have a receipt then theres bo proof. He expresses microaggressions toward his POC consumers. I have come to the office twice and he has never even acknowledged me. Gracee the one collected our payment and did not record the cash payment but instead billed us twice for the next month. Funny thing is if I did not pay why do i have insurance when state farm does not allow coverage without a payment in place. All of my statements show payments made and the dates but he claims that payment was returned. We also made two payments in the month of February one for $121 and the second cash oayment for $108. Funny thing is we tried to use the card three different attempts and Gracee claimed thwy were being denied. We went to withdraw the money and came back and paid in cash. Its obvious she lied because she and Rick has done this before. He wasnt even shocked when we informed him. He also suspends my automatic payment so that i am left to make cash payments only. This is after the first $108 was stolen. I reported him to NBIC AND WILL REPORT HIM TO BBB and CFPB."

"Graciela was so kind and patient to my mom and I! She really listened to our needs and made them happen! She truly got us the best coverage at an affordable rate and explained it thoroughly so that we both understood. We left with no questions. So grateful to have had her as our representative!"

"My mother-in-law had been looking for car insurance for several days with no luck of getting a lower rate. I gave this office a call a was offer a great deal for full coverage, with rental and road side cover for half the price that she was paying from another provider on a 2019 VW Jetta. Rick Prevatt office is great. We highly recommend."

"I reached out explaining to Rick my current hardship (due to COVID-19) & my frustrations of having my insurance raise by the month. Rick instead cancelled my policy. I informed him that was not my request and he then responded informing me that he hadn't even ready my entire email. This entire scenario was handled via email. I did not feel valued as a customer and I refuse to be belittled by a company that lacks empathy for their customers."

"After being with State Farm for over 3 years all I can say is a waste of my time and money. They will not defend you in a car accident unless it’s a easy case for them. They will promise you things without knowing the facts and then turn around and say it can’t be offered. I should have transferred my services from this branch when I moved but because I wanted to be loyal I stayed. Now I have to call another location to find out they didn’t have the decency to call me about an issue I had no knowledge of. Thank you for nothing, your services are no longer needed."